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Prologue
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Prologue: The E-mail Trail

Track the Inevitable
The Last Pajama Party
Bedtime Story
Dollars per Desktop
Innovator's Dilemma

Hawks and Doves
Teams
Embrace and Extend
Counterreformation

The Path Not Taken
Stall
Integration
The Dance of Blind Reflex
Comeback

Citizen Gates
Hardball (Scripting News excerpt)
Second Thoughts (WSJ excerpt -- subscription required)
Out of Control
Win, Place, or Show

Vicious Cycle
Buddy Acts
Coup d'Etat
Half-measures
Going South

Monopolist's Dilemma
Under the Radar
Showdown

Loosely Coupled
Think Like Bill
Letting Go
Challenge and Response

Key Dates
Notes
Acknowledgements
Index